Page 33 - SafeCert Approved First Aid for Mental Health at Work (Level 3) | Trainers Manual

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Teaching

Preparing yourself mentally
Teaching Remember - Be positive

Use affirmation and encouragement to get the best out of people. Notice when others do things well
(even if it’s part of their daily routine). This shows that you’re being attentive; most people respond
well when they know that others are aware of what they do.

Attitude

You can change the direction of a communication if you change your attitude. There is no one
attitude that’s the ‘right’ one to have, though being direct and clear certainly helps.
“I” not “You”

Administration Use “I” statements, not “You” statements to avoid blaming. This also means that you take

responsibility for how you feel, rather than making the other person responsible for making things all
right for you.

Conflict
One of the purposes of conflict is to arrive at a resolution, so if you avoid conflict, the problem usually
(though not always) gets worse. The earlier you can identify that there is a problem and intervene,
the better it will be.

Agreement

Find something (anything will do) in the other person’s argument which you can genuinely agree
with. This is a great way to take the wind out of someone’s sails and ensure you don’t get drawn into
Lesson Plans What’s most important is that you don’t leave communication to chance. Raise your awareness,
an insoluble argument. People usually won’t listen until they feel heard.

develop your skills and you’ll be a role model for effective communication.

Group Dynamics
Groups can be a challenge to any trainer; it only requires one disruptive individual to interrupt the
whole course. Therefore, understanding how groups work and being able to structure groups is
essential in training. This is especially true with a course that has a practical element to it, as the
potential for injury is always present.

There are three distinct stages that most groups go through as they are initially forming - if you can
understand these stages then you can deliver targeted and specific training.

Handouts

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