Page 23 - SafeCert Approved First Aid for Mental Health at Work (Level 3) | Trainers Manual

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Teaching

IAG can start before learners commence their learning journey. It can carry on after they have left if
Teaching necessary. For example, a learner may need guidance regarding other courses they could attend,

need a reference for a job, or a duplicate certificate if they have mislaid theirs. Ways that IAG can be
given to support learners includes posters and leaflets, events, career advice, interviews, discussions,
meetings etc. It might not be your role to give IAG as there may be specialists within your organisation
who can do this.

How to identify learner needs
Some examples include:

• application process i.e. completion of a form (manual or online)
• interview process i.e. a discussion (face to face or telephone)
• initial and diagnostic assessment i.e. a questionnaire to ascertain learning
preferences, an activity or test to ascertain current knowledge and skills etc
Administration • during a session i.e. observing a learner’s lack of maths skills
• tutorial review i.e. an informal chat

• through conversations, writing or e-mails i.e. noticing poor English skills

Identifying any learner needs prior to them commencing the course will ensure they can be effectively

supported, and that they are on the right course. A thorough initial assessment can help with this.
Examples of learner needs
These can include:
• dyslexia, dyspraxia, dyscalculia, dysgraphia
• English as a foreign language
• financial issues
• health concerns
• personal problems
• physical or mental health issues
Lesson Plans These can be identified through initial assessment, interviews, discussions etc.
• study skills barriers to learning

Meeting learner needs
Don’t think that you have to meet all your learners’ needs on your own. There may be some that you
can meet, for example, help with study skills, or others you cannot meet, for example, health issues.
However, you can refer your learner to someone or an organisation or agency that might be able to
help them.

Handouts

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