These terms and conditions cannot be superseded or altered in any way by any other terms and conditions unless specifically agreed to in writing by a Director of Abertay International Training Ltd.

CONFIRMED BOOKINGS

  • When you book a place online it is a confirmed booking or when you book by booking form this is also a confirmed booking, and should you have any questions or are unsure if a booking is made, it is your reasponsibilty to email us with any questions on the booking. As if you fail to arrive or cancel at very short notice you will be liable for the full cost of the course. If you enrol on the assessor or verifier awards you have 1 full year to submit the portfolio and gain the final result, after which time your award will expire. To gain an extension to the assessor or verifier awards you need to email or write in by recorded delivery before the 12 month expiry date, otherwise you will need to pay for the course again or agree a further extension at added costs.
We will normally send you an email confirmation within five days of receiving your online booking confirmation, but again once you are booked online if you have any questions on the booking you must contact us before any cancellaion periods come into effect. Full joining instructions will normally be sent approximately 5 to 10 days in advance of the course start date. Where a course has pre-work then this information will normally be sent along with the joining instructions in advance of the course start date to allow the pre-work to be completed as per the time periods above. We will normally send you an email confirmation of receiving your online booking confirmation. Full joining instructions will normally be sent approximately 5 to 10 days in advance of the training.  Please do not attend a course without full written joining instructions which will state the full venue address, course times etc, as Abertay International Training will not be liable for any costs, as you must have written confirmation before attending any advertised course.

COURSE PRE-REQUISITES

It is the candidate’s responsibility to ensure they meet all course pre-requisites before booking on a course.   Abertay International Training Ltd can not take any liability for any loss, if the candidate does not have the correct pre-requisites for entry to the course. For example:
  • 1.) To receive the First Aid Trainer Certification or the Emergency First Aid Trainer Certification the candidate must have a current HSE First Aid at Work Certificate which has been renewed within the last 3 years or be a Doctor, Nurse, Paramedic or have the equivalent Army First Aid qualification. So all candidates must have a valid First Aid at Work Certificate that is accredited by HSE (before HSE accreditation lapsed), HSENI, FAIB, SQA Accreditation or OfQual Accreditation or St John Ambulance, Red Cross or St Andrews Ambulance. Also the first aid trainer course will qualify candidates to teach paediatric first aid, but just as with first aid at work candidates who wish to teach this must have a current paediatric first aid certificate.  We can’t accept any other certification’s which are not accredited, as there are no standards to these and therefore we cant accept any in-house company certification as a prerequisite on a First Aid Trainers course. After 1st October 2015 First Aid Trainers although the first aid trainer certification is valid for 3 years, candidates will need to upgrade to either the Education and Training Award or Planning and Delivering Learning Sessions to Groups by attending a 1 day fast track course or completion by open learning at additional cost.
  • 2.) For the IOSH Patient Handling Trainer – Candidates will require to have experience in carehomes or other similar roles with either a current patient handling certification or proof as required of experience in patient handling.  If additional training is required due to candidates not having up to date knowledge and experience, then this would be at additional costs and the candidate may not be able to sit the exam until the trainer is confident in their ability.
All candidates are responsible for checking their own certification and if any suitable for the additional costs of obtaining one prior to receiving their first aid trainer certification or patient handling trainer.  Also if you are completing one of the other subject specific trainer courses then you will be expected to either have the qualification in the subject area, or have a CV and CPD which shows your experience in the subject area.  If you do not have this then you will be required to undertake a course before you can deliver the subject area.  

PAYMENT

Payment must be received in advance of the start of the training course, unless specifically agreed otherwise in writing with us. Where an invoice is issued by Abertay International Training Ltd, either alone or in connection with a purchase order, payment is due by return. We will allow up to 30 days for processing but, payment must be received before we will send out any certification for the Trainer Courses or the training resources, therefore it is essential to consider this when issuing purchase orders and when you wish to organise your own training. Payment can be made in the following ways:
  • charge or credit card (online or by phone)
  • electronic bank transfer (e.g. BACS)
  • cheque
  • Postal Orders
By agreeing to these Terms and Conditions you are confirming your agreement to pay for the training courses or other services in full. On trainer courses 99% of candidates pass the course first time, but Abertay reserve the right to charge a reassessment fee of up to 150 pounds if a candidates needs to be reassessed.

TRANSFERS, SUBSTITUTES AND CANCELLATIONS

Notification of transfers or cancellations must be made in writing and received by Abertay International Training Ltd within the timescales noted below.

Transfers

Transfers must be made in writing by email 21 days of the start of the course. Transfers must be to the same course, are subject to availability of places and must be within six months of the initial booking. Requests for transfer must be received in writing and are effective from the date we receive the written request. You will be liable for any costs incurred for accommodation and training materials we may have booked for you.

Substitutes

We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course.  There are no refunds or substitutions for elearning courses however once registered.  If you require support on elearning courses this must be in writing by email. As we work with a few awarding bodies for certification, the certification issued may be different from advertised but will be the same or an equivalent certification.

Cancellations

After you confirm a place we frequently refuse other bookings for that place. Therefore we cannot accept cancellations for any reason less than 14 working days (Monday to Friday) in advance of the start date of the training. Cancellations made 14 working days (Monday to Friday) or less from the start date of the training will incur the full cost of the training, including any expenses. Cancellations made more than 14 working days (Monday to Friday) in advance of the start date of the training will incur a £50 administration fee. Delegates failing to arrive for the training or leaving the training during the course will incur the full cost of the training, including any expenses. Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time. Please do not attend any course without written letter or email confirming full joining instructions.   We endeavour always to run the courses as scheduled. However, on occasions and due to circumstances beyond our control we may have to change the venue, location or dates at any time and without prior notice from that published. In these cases should you wish to cancel your booking we will of course make a full refund. We understand how frustrating this can be for you and will only do this when it is absolutely necessary, but reserve the right to do this.

IN HOUSE TRAINING

Abertay International Training Ltd will provide the training course, training materials, transport and accommodation for the tutor at locations within the UK.  Courses at venues outside the UK will be subject to separate agreement.  The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.

TAQA and IQA In-House Assessments

Abertay International Training Ltd will provide the training course, all assessments, training materials as well as certification included in the cost as advertised.  The advertised cost included assessment completed by you sending in the evidence by video for our assessors to then assess and internally verify.  If you require all assessments to be completed in-house at your company with assessor present on the date of the assessment, this will be at extra costs. Please contact us for additional cost if this is required.

LIABILITY

Cancellation by Abertay International Training Ltd Liability for a course cancelled by Abertay International Training Ltd is limited to the provision of an further training course. Abertay International Training Ltd are not liable for any consequential loss or costs associated with the cancellation of the training course.

INTELLECTUAL PROPERTY/COPYRIGHT

All intellectual property rights and copyrights on knowledge, concepts, materials belong to and will remain the property of Abertay International Training Ltd.

ADMINISTRATION

Where the customer fails to comply with these terms and conditions Abertay International Training Ltd withhold the right to charge all costs incurred with the administration of related activities.

LATE PAYMENT

Where the customer fails to comply with these terms and conditions Abertay International Training Ltd withhold the right to charge interest and any additional costs incurred with finance relating to payments overdue. Certificates for training courses will not be issued until payment has been received by Abertay International Training Ltd in full.  

PowerPoint Presentations

There is a no refund policy on orders of PowerPoint Presentations as these due to their nature can easily be copied, therefore we can if requested send sample before you purchase, but these are also available online as a series of 6 slides to sample.