Page 73 - SafeCert Approved First Aid for Mental Health at Work (Level 3) | Trainers Manual

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Lesson Plan

How to Start a Supportive Conversation about Mental Health

GETTING STARTED - You will help tackle any stigma on mental Teaching
health. Remember the main FACT - Mental Health problems are
very common and CAN be treated.

Think First - What do you want to say

Listen - With no judgement provide a supportive ear

Ask Open Questions - For example - ‘How are you feeling?’

Signpost - Provide advice then signpost to professional help

Listening Skills - Non Judgemental - Listening Skills - Non Judgemental

Use both verbal and non-verbal communication
Administration

• Time - Give them time to talk
• Tone - Be aware of the tone of your voice

• Body - Keep open body position (no cross arms etc)
• Sympathy - Sympathise with them with no judgement

• Listen - Really listen carefully
• Eye Contact - Maintain good eye contact

• Reflect - Think before you speak
• Relay - Summarise what they have said

When to Contact Further HELP

GETTING FURTHER HELP - if a person is in a state of crisis, you may need to seek help for them.
The level of help will depend on their condition. Lesson Plans

Family or Friends - Trusted individuals

Samaritans (116 123) - Confidential advise and support

Crisis Line - If they are already assigned to support

NHS (111) - If there is life-threatening emergencies

Handouts

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