What you’ll Learn
This qualification aims to provide you with the skills and knowledge required to successfully work in a customer service role by developing your skills in communication, resolving queries and by meeting customers’ needs. The objectives of this qualification are to help you to develop customer service skills that can be relied upon by employers in a range of industries and provide you with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.
To achieve this qualification you will complete a range of optional units and the following mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development
• Resolve administration problems
You want a good, solid foundation in dealing with a wide variety of people in different environments. It can also be used as a stepping stone for further qualifications or to demonstrate your employability skills to an employer.
What to expect
The Delivery of the qualification is done mainly at the workplace, the assessor will visit the work place every 6-8 weeks. You will receive a login to an on-line portfolio account which can be accessed from any Wifi point or through 3/4G either at work, at home or in our centre. You will be provided with a detailed course programme. At the centre you will have the opportunity to network with other learners, share practice and access different resources to support your learning including laptops, desktops, tablets and textbooks.
For those looking to follow a career in all areas of employment, this course provides you with the skills and knowledge to work in a variety of environments with the opportunity for progressing onto the Level 3 qualification. This qualification can help you to progress in a wide range of Customer Service roles within any employment involving customer contact including:
• Business and Administration
• Food Outlet