Conflict Resolution and Personal Safety

customer service course

As well as this CIEH Level 2 Award in Conflict Resolution and Personal Safety training course which is the second unit to the basic skills training courses which are Static and Patrol Security, Door Supervisor Security, and Retail Security. This CIEH award in conflict management will enable employees to protect themselves in the face of confrontational behaviour.   Work-related violence is one the rise and yet employers have a duty of care to provide a safe place of work.  This is not easy in environments where the potential for conflict and aggression is high.  Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and cluds that now work together to monitor threats.  Staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage.  The costs to businesses is very high indeed.   This qualification will assist in helping organisations to protect their staff as well as their organisational and operational effectiveness and covers the following areas:

  • The Law
  • Resolving Confrontational Situations
  • The Work Environment
  • Personal Safety
VENUEJan 2017Feb 2017Mar 2017Apr 2017May 2017Jun 2017July 2017Aug 2017Sept 2017Oct 2017Nov 2017
Glasgow 27-118-2030-110-1221-232-413-15
London 30-113-1524-265-717-194-616-1827-29
Manchester 6-88-1019-2131-211-1323-25
Birmingham 6-88-1019-2131-211-1323-25
Cardiff 27-210-1212-147-925-276-8

This conflict management training course is run over a period of 1 days (6 hrs), which is done after the candidates have completed there basic training course.

Would you like us to email you this CIEH Award in Conflict Resolution and Personal Safety information immediately to you, then click here or email you this CIEH Conflict Resolution and Personal Safety Course information immediately then call you then click here

Abertay can also arrange an in-house course at your venue on your dates for your group be it in England, Scotland, Wales or N/S Ireland.